Wait approximately for the changes to take effect in the database before attempting to log in. 3. Log In and Update Credentials
SEPM enforces complexity rules. If the password you choose is too simple, the script may reject it.
A disaster recovery installation overwrites the previous management server and database settings, enabling you to set a new password. This is why regular database backups are a mandatory best practice for SEPM.
The resetpass.bat utility explicitly resets the account named admin . If you previously renamed your primary account or utilize external Active Directory/LDAP authentication mappings rather than native Symantec authentication, this script will not override your corporate directory passwords. If you are facing additional setup hurdles, tell me: Wait approximately for the changes to take effect
: It is bundled directly into the official SEPM installation package.
If the script reverted the password to the default admin , the console will immediately force you to create a new, strong password. Ensure it meets your corporate compliance standards. Troubleshooting Common Reset Failures
The resetpass.bat file is a simple batch script historically used to reset the built-in administrator account password for the Symantec Endpoint Protection Manager (SEPM) console. If the password you choose is too simple,
Open this file with Notepad and look for the line adminMailReciptants= to find the recipient email address.
Restart the SEPM service, trigger the "Forgot Password" again, and look for the PasswordServlet ...\tomcat\logs\stdout-0.log Broadcom Community Option 2: Obtaining and Using resetpass.bat
In older versions (12.1 and below), the script was included by default in the installation directory. If you are running version 14 and cannot find it, you should first check the following local paths on your management server: The resetpass
After running the script, open the SEPM console and attempt to log in with the default credentials: Username admin , Password admin .
The resetpass.bat file is included natively with every installation of SEPM 14. If the file is missing from your directory, it usually indicates an incomplete installation, an aggressive antivirus deletion, or an unauthorized modification. In those cases, repairing the SEPM installation via the Windows Control Panel is the safest way to restore the file. Step-by-Step: How to Use resetpass.bat in SEPM 14
Because resetpass.bat is officially discontinued, using it on SEPM 14 is entirely at your own risk. There is no guarantee it will work, and it could lead to unintended consequences, including database corruption or an unstable SEPM installation. However, for legacy environments or those in a complete lockdown, here are the steps you might attempt, though success is not guaranteed.
Which your SEPM uses (Embedded or Microsoft SQL Server?)